Pleasing The Customer

Today I and an associate who works with me dealt with a customer who had very distinct ideas of how things should be done.  Although we had our own intentions of performing the work in a certain way, we realized that the actual service we were providing was pleasing that customer, which, in this case, included not only that the tasks be performed successfully, but that they be performed in a certain order and manner.  This was a valuable lesson!  Finding out what the customer wants is key to any business success; when we thought of it that way, we realized that the customer gave us a gift by expressing opinion about how s/he wanted things done.  That enabled us to succeed and to win more of their loyalty!